One-time login link expired | Deskfound Help Center
One-time login link expired
This article describes an expired one-time login link and the solution.
Updated over 10 months agoIf opening a one-time login link gives you an expired error message, you can reset your password by following this article to log in.
Alternatively, if you would like to use the login link method instead of the password method, you may need to contact your IT team. Please read this article for more details.
Some email providers, particularly Office365, have a built-in security feature called SafeLinks. This tool essentially renders all one-time links unusable. To enable the use of one-time login links, your IT team must whitelist the following Deskfound domains:
deskfound.com
app.deskfound.com
deskfound.com
app.deskfound.com
The whitelisting process involves adding the above URLs to your SafeLinks rewrite policy. Please follow the steps below and consult the official Microsoft documentation if you have any questions: Microsoft Safe Links Policy Configuration.
Steps to Whitelist URLs in SafeLinks
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Open the SafeLinks Policy Center: SafeLinks Policy Center.
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Navigate to Threat management > Policy > ATP Safe Links in the Security & Compliance Center.
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Click Create on the Safe Links page.
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The New Safe Links Policy Wizard will open.
Configure the following settings:
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Name your policy:
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Name: Enter a unique, descriptive name for the policy.
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Description: Optionally, provide a description for the policy.
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Click Next to proceed.
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Settings page:
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Do not rewrite the following URLs: Allows access to the specified URLs that would otherwise be blocked by SafeLinks.
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In the provided box, type the URL or value you want to whitelist.
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Add the following URLs to the box:
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*.deskfound.com/* -
*.app.deskfound.com/*
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The asterisks (*) act as wildcards.
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Click [ + ] to add the URLs.
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Steps to Whitelist URLs in SafeLinks
Open the SafeLinks Policy Center: SafeLinks Policy Center.
Open the SafeLinks Policy Center: SafeLinks Policy Center.
Navigate to Threat management > Policy > ATP Safe Links in the Security & Compliance Center.
Navigate to Threat management > Policy > ATP Safe Links in the Security & Compliance Center.
Click Create on the Safe Links page.
Click Create on the Safe Links page.
The New Safe Links Policy Wizard will open.
The New Safe Links Policy Wizard will open.
Configure the following settings:
Name your policy:
-
Name: Enter a unique, descriptive name for the policy.
-
Description: Optionally, provide a description for the policy.
Name your policy:
Name: Enter a unique, descriptive name for the policy.
Name: Enter a unique, descriptive name for the policy.
Description: Optionally, provide a description for the policy.
Description: Optionally, provide a description for the policy.
Click Next to proceed.
Click Next to proceed.
Settings page:
-
Do not rewrite the following URLs: Allows access to the specified URLs that would otherwise be blocked by SafeLinks.
-
In the provided box, type the URL or value you want to whitelist.
-
Add the following URLs to the box:
-
*.deskfound.com/* -
*.app.deskfound.com/*
-
-
The asterisks (*) act as wildcards.
-
Click [ + ] to add the URLs.
Settings page:
Do not rewrite the following URLs: Allows access to the specified URLs that would otherwise be blocked by SafeLinks.
Do not rewrite the following URLs: Allows access to the specified URLs that would otherwise be blocked by SafeLinks.
In the provided box, type the URL or value you want to whitelist.
In the provided box, type the URL or value you want to whitelist.
Add the following URLs to the box:
-
*.deskfound.com/* -
*.app.deskfound.com/*
Add the following URLs to the box:
*.deskfound.com/*
*.deskfound.com/*
*.app.deskfound.com/*
*.app.deskfound.com/*
The asterisks (*) act as wildcards.
The asterisks (*) act as wildcards.
Click [ + ] to add the URLs.
Click [ + ] to add the URLs.