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USED_EMAIL error when signing in. | Deskfound Help Center

USED_EMAIL error when signing in.

USED_EMAIL error when signing in.

Read this article if you have trouble using Google or Microsoft SSO sign in methods.

Updated over 10 months ago

If you get a "USED_EMAIL" error message when using Google or Microsoft sign in buttons, please follow these steps:

  • Click on "Login with email" button:

Click on "Login with email" button:

  • Next, enter your email and click "Send Login Link":

Next, enter your email and click "Send Login Link":

Alternatively, you can reset your password and use a password login method by clicking on "Prefer to user password instead?" then on "Forgot password".

You will receive a one-time login link that will expire in 24hrs. Opening that link will log you in without prompting for a password. Please don't forget to check your spam folder.

Once you land on the Dashboard, click on your Profile photo and then "Settings":

Under "Personal" tab, scroll down to Login preferences and select a preferred Sign-in method that you would like to use:

Please make sure that you select a workspace email. Thats all! Now you can log yourself out and log back in using the Google or Microsoft sign-in buttons.

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